TrueMaze Privacy Policy

Last Updated: August 07, 2026

Where your information comes from, where it goes, and how it is used — explained transparently through the data lifecycle.

I. Collection Stage: What Information Is Gathered

1. Information You Voluntarily Provide

When registering an account or completing your profile, the following details you submit are recorded by us:

1. Email address;
2. Nickname and avatar;
3. Gender and date of birth;
4. Region;
5. Any other profile information you choose to add.

2. Information Automatically Reported by Your Device

To ensure compatibility across devices and to diagnose technical issues, the App automatically obtains:

1. Device identifiers (e.g., IMEI/MEID, MAC address, Android ID);
2. Device manufacturer and model;
3. Operating system version;
4. IP address;
5. Network connection status and carrier information.

3. Behavioral Data on the Platform

As you use various features, the system automatically logs activity:

1. Login timestamps and activity records;
2. Page navigation patterns and dwell time;
3. Friend matches and interaction data;
4. In-app chat content;
5. Reports and feedback submissions.

4. Limited Payment-Related Information

When purchasing memberships or premium services, all payments are processed through Google Play Billing. We never have access to your bank card number, payment passcode, or verification code. We receive only a confirmation from Google Play that a transaction has succeeded or failed.

II. Usage Stage: What We Do With the Information

All data gathered serves the following five objectives:

1. Maintaining service operations — ensuring matching, chat, profile display, and other core features function properly;
2. Product improvement — analyzing which features are popular and which need refinement;
3. Security and anti-fraud — detecting anomalous logins, fake accounts, spam, and malicious scripts;
4. Customer support — resolving issues and gathering suggestions;
5. Legal compliance — adhering to statutory obligations and cooperating with lawful regulatory requests.

Your information is never used for purposes beyond those described above.

III. Sharing Stage: When Information Is Disclosed to Third Parties

We do not sell users' personal information. Disclosure occurs only under the following circumstances:

1. With your explicit consent — authorized in advance by you;
2. Service provider collaboration — necessary data shared with partners such as Mixpanel (behavior analytics), AWS S3 (file storage), and SendGrid (email delivery), all of whom are contractually bound to data protection commitments;
3. Legal compulsion — in response to court orders, law enforcement requests, or statutory obligations;
4. Emergency safety events — where necessary to stop ongoing fraud, attacks, or to protect physical safety;
5. Corporate restructuring — in the event of a merger, acquisition, or asset transfer, data is transferred and the recipient must continue to uphold the protections in this Policy.

IV. Storage Stage: How Your Information Is Protected

We deploy safeguards at multiple layers:

1. Encryption in transit (TLS/SSL) to prevent interception;
2. Encryption at rest (AES-256) so data remains unreadable even if storage media is compromised;
3. Role-based access control (RBAC) — only authorized personnel may access production data;
4. Periodic security audits and access log reviews.

Your information is retained for the duration of your account and for any additional period mandated by law. Upon expiration, it is deleted, anonymized, or de-identified.

V. Your Rights Over Your Data

You may exercise the following rights via the in-app "Settings → Account Management" path or by contacting us directly:

1. Access and review your profile information;
2. Correct inaccurate data;
3. Delete your personal information;
4. Request full account deletion;
5. Withdraw previously granted consent for specific data processing;
6. Obtain a copy of your personal data.

Contact email: service@truemaze-chat.com

VI. Regarding Minors

TrueMaze is a social platform for adults aged 18 and above. We do not serve minors, nor do we ever proactively gather personal data from children.

If, due to a user misrepresenting their age, we inadvertently obtain a minor's information, we will delete it immediately upon verification and restrict the associated account. For further details, please see the TrueMaze Child Safety Standards.

VII. Third-Party Services

This App integrates certain third-party services for specific functions:

1. Behavioral analytics (e.g., Mixpanel) — to understand usage patterns;
2. Cloud storage (e.g., AWS S3) — for user-uploaded content;
3. Email services (e.g., SendGrid) — for notifications and verification messages;
4. Advertising platforms — for displaying ad content where applicable.

These third parties operate independently and their data practices are governed by their own privacy policies. We encourage you to review those policies before engaging with their services.

VIII. Policy Updates

This Policy may be updated in response to product changes, service model adjustments, new legal requirements, or shifting regulatory expectations. Updates will be announced through in-app notices or the official website. Changes materially affecting your rights will be communicated in advance via pop-ups or in-platform messages.

IX. Contact Us

Account Deletion Portal: https://www.truemaze-chat.com/